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Return and exchanges

Can I return or exchange my order?

Yes! Baby Style offer all customer 100% no questions asked money back guarantee. 

 

How do I return a product?

If you wish to return a product, please contact us at info@babystyle.co.nz. (All products being returned must be in perfect condition and in their original packaging)

 

Do I have to pay anything to return my products?

If the product is unused and in its original packaging, the only cost of returning a product is the cost of return freight.  You are responsible for arranging the return of the product to us (including all postal or courier charges).

If the item(s) returned is not in its original packaging, then if we decide to accept the return, we may deduct $5 from the amount to be refunded or the value of the exchange.  

 

When will I receive my credit/refund/exchange?

We will process your returned product as soon as we can once it is received at our warehouse.  Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed

 

Terms and conditions for returns and exchanges

We always do our best to bring 100% satisfaction to you and we are happy if you change your mind about an item purchased or simply wish to return it. The conditions applying to returns are as follows:

1.    All returns must be unused and in their original condition (including all original protective packaging). 
2.    You must complete your return within 15 days of the date of your order.
3.    You are responsible for arranging the return and all related costs.

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